DENTAL DATE STATEMENT OF PRIVACY PRACTICES & POLICY
We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of the Policy and, in some cases, we may provide you with additional notice. We encourage you to review the Policy from time to time to stay informed about our information practices and the ways you can help protect your privacy.
HIPAA Notice of Privacy Practices
To read more about our privacy practices that apply specifically to the health and insurance information that we collect with respect to the Services, please see below in the section entitled “HIPAA Notice of Privacy Practices.”
Collection of Information
Information You Provide to Us
We collect information you provide directly to us. For example, we may collect information when you search for a dental provider, book an appointment, complete your profile, register an account, rate a dental provider, request customer support, or otherwise communicate with us. Information we may collect includes your name, contact information (such as email address, postal address, phone number, and mobile number), age, date of birth, gender, health insurance information, location, provider preferences, availability, the dental condition for which you are seeking treatment, feedback on a dental provider, and other information you choose to provide including such as passwords and so forth.
Information We Collect Automatically When You Use the Services
When you access or use the Services, we automatically collect certain information, including:
Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, search terms, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, device identifiers, and mobile network information.
Location Information: Depending on your choices, we may collect information about the location of your device each time you access or use one of our mobile applications or otherwise consent to the collection of this information.
Collection and Use of Location Data from Mobile Devices
If you use the App, we may use location based technology to show you relevant information about dental providers in your geographic area. We do not share your location with other users of the App or third parties. If you do not want us to collect and use your location for these purposes, you should turn off location services for the App on your computer or mobile device.
Collection and Use of Anonymous Information
Mixpanel: You can opt out of Mixpanel tracking your behavior on your computer or mobile device by visiting: https://mixpanel.com/optout/.
You may opt out of the tracking by these analytics service providers on their websites:
Information We Collect From Other Sources
We may also obtain information from other sources and combine that with information we collect through the Services.
Use of Information
We may use information about you for various purposes, including to:
Provide, maintain, and improve our Services;
Process transactions, transmit information about your dental care needs to dental providers to locate a provider suitable for your needs, make appointments, send you billing information, ask for feedback, and send you related information, including confirmations and reminders;
Send you technical notices, updates, security alerts, and support and administrative messages;
Respond to your comments, questions, and requests, and provide customer service;
Communicate with you about products, services and other content offered by Dental Date and others and provide news and information we think will be of interest to you;
Monitor and analyze trends, usage, and activities in connection with our Services, and to develop new services;
Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Dental Date and others;
Personalize and improve the Services and provide content or features that match user profiles or interests;
Link or combine with information we get from others to help understand your needs and provide you with better service; and
Carry out any other purpose for which the information was collected.
Dental Date is based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.
Sharing of Information
With vendors, consultants, and other service providers, including dentists and other dental care providers who need access to such information to carry out work on our behalf and who are not permitted to use such information for other purposes (“Service Providers”)
With dentists and other dental care providers with whom we are arranging appointments or otherwise communicating with on your behalf;
In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation;
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property and safety of Dental Date or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company; and
With your consent or at your direction, including if we notify you through our Services that the information you provide will be shared in a particular manner and you provide such information.
Please see our HIPAA Notice of Privacy Practices below for more information about how we may use and share personally identifiable information we collect with respect to the Services.
We may also share aggregated or anonymized information that does not directly identify you.
The Services may offer social sharing features (such as Facebook or other social media tools), which let you share actions you take on our Services with other media, and vice versa. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish, with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Dental Date takes reasonable measures designed to protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Your Choices About How We Use Your Information
You may amend information we maintain about you by emailing us at firstname.lastname@example.org. We reserve the right to retain certain information about you as required by law or for legitimate business purposes even after you request we amend the information. We may also retain archived copies of information about you for a certain period of time.
Cookies & Web Tracking
You may opt out of receiving promotional messages from us by following the instructions in those messages or by emailing us at email@example.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
None of the content on our site or the Services is intended for use by children under the age of 13. We do not collect personally identifiable information from any person we know is a child under the age of 13.
HIPAA Notice of Privacy Practices
This notice describes how health-related information about you may be used and disclosed and how you can access this information. Please review it carefully.
Types of Information Covered By This Notice
This notice applies to information about you that is protected under HIPAA (the Health Insurance Portability and Accountability Act), a federal law designed to protect certain types of health information, known as “protected health information.” This includes your health information we collect, create or maintain as part of the Services that identify who you are and information about your health. For example, such information could include:
Personal information you provide to us when you sign up for the Services.
Information related to your health care, such as the information you supply which we use to match you with dentists and other dental care providers.
Information about your health insurance that we collect.
How We Use and Share Your Health Information
We use and share your health information in the following ways:
We use your health information to provide the Services. For example, we use the information to match you with a dentist or other dental health provider.
We can share your health information with other dental professionals who are treating you.
We may use and share your health information to improve the Services and contact you when necessary.
We use and share your health information to help dentists and other dental care providers bill you for services performed and to offer you assistance with financing charges you incur when receiving dental care.
We subcontract with certain other companies to provide some elements of the Services. We share your health information with those contractors and they are required by law and agreements in place with Dental Date to protect your information as we do.
We will share health information about you if we are legally required to do so in several ways. These include sharing your health information with the Department of Health and Human Services; in responding to legal actions; in response to a court or administrative order, or in response to a subpoena; in response to a legally compliant request of a law enforcement official; in connection with health oversight activities; and, in connection with research purposes when approved by a privacy board.
On rare occasions, we may be asked to share your health information without your permission in responding to certain unusual situations such as: efforts to prevent the spread of communicable disease; assisting with product recalls; reporting adverse reactions to drugs; reporting suspected abuse, neglect, or domestic violence; responding to a serious threat to a person’s health or safety; responding to organ donation requests; to a coroner, medical examiner, or funeral director when an individual dies; to respond to workers’ compensation and related government requests; in connection with workers’ compensation claims; and in connection with certain government functions.
Your Choices About How We Use Your Health Information
For certain health information, you can tell us your choices about what we share. This section will describe your choices with respect to the sharing of health information about you.
While you can choose to share your health information with friends and family, we do not share such information unless you tell us to or if you give someone your account information. We always recommend that you do not share your password or other account information with other people. If you do share such information, we will assume that you have given us permission to share your health information with them.
We do not share your health information for marketing purposes unless you give us permission and we never sell your health information.
For fundraising purposes, we may contact you, but you can opt out of such contacts in the future.
Your Rights to Access, Change and Restrict Health Information
You have certain rights in connection with the health information we maintain on your behalf. If you would like to contact us with any requests described in this section you may email us at firstname.lastname@example.org. Additionally, you may call us at (714) 881-0924 or write to us at the following address: 7200 Hazard Ave, Westminster, CA, 92683.
You have the right to an electronic copy of your health information that we store on your behalf. Some of this is available as electronic information and available on the App or our website. If you would like a paper copy, please contact us.
You can ask us to correct your health information if you believe the information we maintain is inaccurate or incomplete. We reserve the right to decline your request if it is inaccurate or legally inappropriate but we will provide the reason in writing within 60 days.
You can make reasonable requests for confidential communications. For example, you can ask us to send email to a different address. We will comply with any requests possible, but there are some technical limitations to the manner in which we can contact you in providing the Services. If we cannot honor your request, we will tell you why within 60 days.
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request but we will do so if feasible.
You can ask us for an accounting of the number of times we have shared your information and the names of the people and entities with whom we have shared. We reserve the right to require you to pay our costs of preparing such an accounting if you ask for one more frequently than once per year.
You can ask us for a paper copy of this privacy notice.
You can file a complaint if you believe your privacy rights have been violated. You may file a complaint with us through the contact information above or you may file a complaint with the Department of Health & Human Services. Your filing of a complaint will not in any way affect the way we offer the Services to you.
Our Responsibilities to Protect Your Health Information
We are required by law to maintain the privacy and security of your protected health information.
We must abide by our obligations as described in this notice.
We will not use or share your protected health information other than as described in this policy unless you give your permission. If you do give us permission, you may revoke your permission in the future by writing to us or calling us.
We will notify you promptly if we become aware of a breach that may have affected the privacy or security of your information.
We reserve the right to make changes to the terms of this notice. If we do change the terms of this notice, the changes will apply to all information we maintain on your behalf and we will place the new notice on our website and the App.
Effective: January 1, 2018